Home Claims
The insurance claims process, with your broker beside you
Had an accident, a break-in or storm damage? Call your nearest office and our claims team will guide you through the insurance claims process from there.
How to start the insurance claims process
Tell us as soon as you can after something happens. You can:
Call us
Ring the Wangaratta or Bendigo office during business hours and a claims team member will take your details.
Use the form
Send us the basics and attach up to 4 photos. We'll be in touch to start the claim.
Sending this form notifies us of a possible claim. Your insurer will decide on the claim under the terms of your policy.
At the scene
1. Make it safe
Look after people first, then take reasonable steps to stop any further loss or damage.
2. Record the details
Note the date, time, place and what happened, plus anyone else involved.
3. Take photos
Photograph the damage, the area and any other vehicles or property involved.
4. Call us
Ring your nearest office and we'll take it from there.
Do and don't
Do
- Take reasonable steps to prevent further loss, damage or liability.
- Tell the police about theft, malicious damage or lost property. Get the event number, the police station and the officer's details.
- Keep damaged items until the insurer says you can dispose of them.
- Keep receipts for emergency repairs or costs.
Don't
- Admit fault or liability to anyone.
- Make statements or promises to pay on the insurer's behalf.
- Start permanent repairs before the insurer agrees, unless it's needed to make things safe.
Vehicle accident checklist
If you’re in a vehicle accident, try to collect:
The other driver
Name, address, phone number and licence number.
The other vehicle
Make, model, colour and registration number.
Their insurer
The insurance company and policy number, if they'll give it.
Your vehicle
Make, model, year, registration and your policy number.
Accident details
Date, time, location and a short description of what happened.
Police details
The attending officer, the station and the event number, if police attended.
Photos
The damage, the scene and the other vehicles.
We stay with you until it's sorted
Our service doesn’t end when you pay your premium. Our in-house claims team manages your claim with the insurer, keeps you up to date and pushes for a fair outcome on your behalf.
Your broker stays involved and our in-house claims team manages the claim.
Need help with a claim now?
Call your nearest office during business hours, or send us the details online.
Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm