Steadfast
Johansen is a Steadfast Network Broker. Through the Steadfast network we have access to services including product comparison and placement support, group purchasing arrangements and claims support, combined with service from your local broker.
Steadfast Group runs a network of general insurance brokerages. Steadfast Group Limited is a separate company, and our principals may hold shares in it. Steadfast also has arrangements with some insurers and premium funders, which our Financial Services Guide explains.
Steadfast Customer Advocacy
If we can’t resolve a complaint to your satisfaction, as a Steadfast Network Broker we can give you access to the free Steadfast Customer Advocacy service. It can help with problems about satisfaction or fair treatment in your dealings with us or your insurer.
National Insurance Brokers Association (NIBA)
NIBA is the peak body for insurance brokers in Australia. NIBA sets professional standards for its member brokers.
Johansen Insurance Brokers is a member of NIBA and subscribes to the Insurance Brokers Code of Practice, which sets out the standards of service brokers commit to for their clients.
Australian Financial Complaints Authority (AFCA)
AFCA is the independent body that resolves complaints about financial services, including insurance brokers. Its service is free for consumers. If you are unhappy with our service and we can’t resolve it with you, you can contact AFCA.
www.afca.org.au
info@afca.org.au
1800 931 678 (free call)
GPO Box 3, Melbourne VIC 3001
Talk to a broker who knows your business
Call your nearest office or send us a few details. We’ll come back to you with options and a quote.